Apple admits fault to bad keyboard design and launches repair and extension program
Apple has launched a keyboard service program for MacBook and MacBook Pro that have sticky keys or non responsive keys. This is a huge deal for those that have paid hundreds of dollars for repairs of a bad design of keyboard. Apple should reimburse you if you have paid for repairs due to the sticky keys or non responsive keys. Below are the models that are being covered.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Backup your data before going to the Apple store or shipping your MacBook. Follow this simple guide on how to backup your Mac. How to use Time Machine to backup your Mac. The repair will take approximately 1-2 weeks for repair turnaround time from reports. Backup your data because there is a chance for data loss.
Follow this link to schedule a Genius Bar reservation or call 1-800-My-Apple
Here is the exact information from Apple.com
" Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel "sticky" or do not respond in a consistent manner "
source: apple.com Follow this link to find out more.